Alert

Central Library Holds Pickup Service Closing at 4pm Sunday and Closed Monday; Will reopen on Tuesday, January 26 More Info

Arlington Public Library

Virtual Services Manager

Central Library Holds Pickup Service Closing at 4pm Sunday and Closed Monday; Will reopen on Tuesday, January 26

Central Library’s Holds Pickup Service will close at 4 p.m. on Sunday, January 24 and will remain closed on Monday, January 25 after a staff member tested positive for COVID-19. This staff member did not have recent contact with the general public and there is no concern for exposure to library patrons.

As a precaution, Central Library will undergo a deep cleaning and sanitizing. Any items currently on the hold shelf and due to be picked up will be extended an extra day. Customer Service help via phone and online chat will remain available during all regularly scheduled hours. Central Library Holds Pickup Service will resume Tuesday, January 26.

Arlington Public Library works closely with the Arlington County Department of Public Health and will follow recommended procedures to protect the health of staff and patrons.

Library Calendar

Holds

  • Holds due to be picked up Sunday, Jan. 24 and Monday, Jan 25 will be available on Tuesday, Jan. 26.

Service Update: Hold Wait Times

In July, patrons placed over 50,000 items on hold for pickup. Due to the increased demand for holds and in order to provide a safe, contact-less holds-pickup service, patrons will experience longer than usual wait times for holds to come ready.

Sorting Holds

How do you know when your hold is ready?

  • You will receive a holds pick-up notice by email or text.
  • You can also track the status of your holds in your library account online or in the Library App.

How long should you expect to wait for your holds to come ready?

  • Wait times for items showing in the catalog as “available” will vary but may take several weeks to fulfill.
  • Wait times for items with waiting lists are longer than usual as returned items must be quarantined for 72 hours.

What can you do to help?

  • Pick up your holds as soon as you are able, to help make room on the shelves for new holds.
  • Freeze or cancel any holds you are not interested in receiving before they come ready.

We are continually evaluating workflows to improve hold wait times. Thank you for your patience and support as we work to keep Arlington reading!

Arlington Public Library

Online Library Accounts and Web Services Temporarily Unavailable on Tuesday, April 3

Due to planned system maintenance, library accounts and other library web services will be temporarily unavailable on Tuesday, April 3, 2018 between 8 a.m. and 12 p.m.

During this time, online access to library accounts, research databases and other account-based systems will be unavailable from the website, as well as from inside Library. In addition, the Library catalog may not accurately reflect item availability during this time. Please check back Tuesday afternoon to use these services.

Libraries will open on their regular schedule, and patrons will still be able to check physical items out from inside the the Library.

Thank you for your patience as we perform this necessary system maintenance.

 

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