On Tuesday, Feb. 2, starting at 7 p.m. the Library catalog and accounts system will undergo a scheduled upgrade. The work is expected to take several hours.
During this time you will be able to search the catalog, but access to the eCollection and patron accounts on the web and in the Library App and will be unavailable.
Previously placed holds and items already checked out in the OverDrive, Libby and RBdigital apps will not be affected.
Due Dates – Items due on Sunday, Jan. 31 and Monday, Feb. 1 are now due on Wednesday, Feb. 3.
Holds – Holds set to expire on Sunday, Jan. 31 will be extended until the next day Central Library is open.
Calendar – Take and Make Crafts pick up for Monday, Feb. 1 at Central Library and Tuesday, Feb. 2 at Shirlington Branch Library have been rescheduled for Friday, Feb. 5 at Central Library, from 12 – 2 p.m.
On Wednesday, January 13 at 7 p.m. the Library catalog and accounts system will undergo a scheduled upgrade.
During this time you will be able to search the catalog, but access to the eCollection and patron accounts on the web and in the Library App and will be unavailable.
Items already checked out in the OverDrive, Libby and RBdigital apps will not be affected.
Resolved December 29, 2 p.m.
If you continue to have issues with your OverDrive account, contact OverDrive help and support.
We are experiencing a temporary OverDrive outage.
eBooks and eAudiobooks currently do not appear in the Library catalog, and login access to the OverDrive and Libby apps is unavailable.
We apologize for the inconvenience, and hope to fix the outage as soon as possible.
Due to a messaging outage, holds due to be picked up Friday, Oct. 16 – Monday, Oct. 19 will be held at Central Library until Tuesday, Oct. 20.
We apologize for any confusion this may cause. Please check your library account to confirm your current hold status (i.e.: on the hold shelf). Please note: Any items currently on the hold shelf and due to be picked up October 16-19 will not reflect the correct pick up date of October 20 in your account.
If you need help resetting your account password during this time, please contact us by phone, chat or text.
Notices meant to be sent Friday, Oct. 9 – Monday, Oct. 12 are being sent now. Because of the backlog, some message in the queue for today (Tuesday, Oct. 13) may not go out until Thursday. Other emailed library notices, including overdue reminders and autorenewal confirmations, may not be delivered. Please check your account online for the status of any checked out items. Since July 1, daily overdue fees have been eliminated.
Update: Access to all Library systems has been restored as of 10 p.m.
Due to a planned system maintenance, the Library’s catalog and patron accounts system, as well as the Library App and eCollection will be unavailable as of 9 p.m. on Friday, October 9.
Any items already checked out in your OverDrive, Libby or RBdigital apps will be available, but you will not be able to perform any actions that require checking into your library account.
The maintenance is expected to take approximately one hour.
In July, patrons placed over 50,000 items on hold for pickup. Due to the increased demand for holds and in order to provide a safe, contact-less holds-pickup service, patrons will experience longer than usual wait times for holds to come ready.
We are continually evaluating workflows to improve hold wait times. Thank you for your patience and support as we work to keep Arlington reading!
Arlington Public Library
Central Library is currently the only available pickup location.
To receive frozen holds, log into your account and click on “thaw” next to each item that you are ready to receive.
If you do not wish to pick up your holds at Central Library, you may cancel them or keep them frozen (frozen holds keep their place in line). Once other pickup locations are available you will be able to thaw your hold and update the pickup location.
When you place a new hold, only Central Library will be an option for holds pickup until Branch locations reopen for holds pickup.
Please use the catalog on the Library website to place holds until further notice.
In addition, some features and tasks are not yet working as expected.
Thank you for your patience as we work to solve these problem as quickly as possible.
We are aware of these issues related to the System Upgrade, and are working to resolve them as quickly as possible.
|
LIBRARY SERVICE |
STATUS |
|
Library App |
Some features and tasks not yet working as expected. Please use the catalog on the Library website as needed. |
|
Tried to log in with all three temporary passwords, none work |
If you know your library card number and the email address in your library account, you can reset your password.
If you don't know your library card number or have access to email, please contact us for help. |
| Update Phone Number or Address in Account |
Updating contact information is currently not available. |
|
Error "Your hold could not be placed" followed by status message.
|
Contact the Library for help you if encounter this message. |
|
Hold Queue Placement |
After thawing your holds, your placement in line will fluctuate as other patrons with holds on the same titles thaw or freeze their holds. |
|
Lynda playlists have been restored. If your playlist is not available, contact us. |
