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COVID-19 Related Library Service News and Updates More Info

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Library Catalog and Patron Accounts

ALERT: Scheduled Library System Downtime Tuesday, Feb. 2, Starting at 7 p.m.

On Tuesday, Feb. 2, starting at 7 p.m. the Library catalog and accounts system will undergo a scheduled upgrade. The work is expected to take several hours.

During this time you will be able to search the catalog, but access to the eCollection and patron accounts on the web and in the Library App and will be unavailable.

Previously placed holds and items already checked out in the OverDrive, Libby and RBdigital apps will not be affected.

February 1, 2021 by Web Editor

Filed Under: Library Catalog and Patron Accounts, Service Updates

ALERT: Central Library will be Closed Sunday, Jan. 31 Due to Snow

Due Dates – Items due on Sunday, Jan. 31 and Monday, Feb. 1 are now due on Wednesday, Feb. 3.

Holds – Holds set to expire on Sunday, Jan. 31 will be extended until the next day Central Library is open.

Calendar – Take and Make Crafts pick up for Monday, Feb. 1 at Central Library and Tuesday, Feb. 2 at Shirlington Branch Library have been rescheduled for Friday, Feb. 5 at Central Library, from 12 – 2 p.m.

January 30, 2021 by Web Editor

Filed Under: Library Catalog and Patron Accounts, Service Updates

ALERT: Scheduled Library System Downtime Wednesday, Jan. 13 Starting at 7 p.m.

On Wednesday, January 13 at 7 p.m. the Library catalog and accounts system will undergo a scheduled upgrade.

During this time you will be able to search the catalog, but access to the eCollection and patron accounts on the web and in the Library App and will be unavailable.

Items already checked out in the OverDrive, Libby and RBdigital apps will not be affected.

January 13, 2021 by Web Editor

Filed Under: Library Catalog and Patron Accounts, Service Updates

RESOLVED: eBooks and eAudiobooks from OverDrive are Temporarily Unavailable

Resolved December 29, 2 p.m.

If you continue to have issues with your OverDrive account, contact OverDrive help and support.


We are experiencing a temporary OverDrive outage.

eBooks and eAudiobooks currently do not appear in the Library catalog, and login access to the OverDrive and Libby apps is unavailable.

We apologize for the inconvenience, and hope to fix the outage as soon as possible.

December 28, 2020 by Web Editor

Filed Under: Library Catalog and Patron Accounts, Service Updates

ALERT: Holds Due To Be Picked Up October 16-19 Are Extended To October 20

Due to a messaging outage, holds due to be picked up Friday, Oct. 16 – Monday, Oct. 19 will be held at Central Library until Tuesday, Oct. 20.

We apologize for any confusion this may cause. Please check your library account to confirm your current hold status (i.e.: on the hold shelf). Please note: Any items currently on the hold shelf and due to be picked up October 16-19 will not reflect the correct pick up date of October 20 in your account.

If you need help resetting your account password during this time, please contact us by phone, chat or text.

Notices meant to be sent Friday, Oct. 9 – Monday, Oct. 12 are being sent now. Because of the backlog, some message in the queue for today (Tuesday, Oct. 13) may not go out until Thursday. Other emailed library notices, including overdue reminders and autorenewal confirmations, may not be delivered. Please check your account online for the status of any checked out items. Since July 1, daily overdue fees have been eliminated.

 

October 13, 2020 by Web Editor

Filed Under: Library Catalog and Patron Accounts, Service Updates

Access Restored to Library Catalog, Patron Accounts, Library App and eCollection

Update: Access to all Library systems has been restored as of 10 p.m.

Due to a planned system maintenance, the Library’s catalog and patron accounts system, as well as the Library App and eCollection will be unavailable as of 9 p.m. on Friday, October 9.

Any items already checked out in your OverDrive, Libby or RBdigital apps will be available, but you will not be able to perform any actions that require checking into your library account.

The maintenance is expected to take approximately one hour.

October 9, 2020 by Web Editor

Filed Under: Library Catalog and Patron Accounts, Service Updates

Service Update: Hold Wait Times

In July, patrons placed over 50,000 items on hold for pickup. Due to the increased demand for holds and in order to provide a safe, contact-less holds-pickup service, patrons will experience longer than usual wait times for holds to come ready.

Sorting Holds

How do you know when your hold is ready?

  • You will receive a holds pick-up notice by email or text.
  • You can also track the status of your holds in your library account online or in the Library App.

How long should you expect to wait for your holds to come ready?

  • Wait times for items showing in the catalog as “available” will vary but may take several weeks to fulfill.
  • Wait times for items with waiting lists are longer than usual as returned items must be quarantined for 72 hours.

What can you do to help?

  • Pick up your holds as soon as you are able, to help make room on the shelves for new holds.
  • Freeze or cancel any holds you are not interested in receiving before they come ready.

We are continually evaluating workflows to improve hold wait times. Thank you for your patience and support as we work to keep Arlington reading!

Arlington Public Library

August 6, 2020 by Virtual Services Manager

Filed Under: Library Catalog and Patron Accounts, News, Service Updates

All Holds Now Have a Pickup Location of Central Library

Central Library is currently the only available pickup location.

  • As of Monday, June 15, all holds were frozen.
  • As of Monday, June 22, all holds now automatically have a pickup location of Central Library.

To receive frozen holds, log into your account and click on “thaw” next to each item that you are ready to receive.

If you do not wish to pick up your holds at Central Library, you may cancel them or keep them frozen (frozen holds keep their place in line).  Once other pickup locations are available you will be able to thaw your hold and update the pickup location.

When you place a new hold, only Central Library will be an option for holds pickup until Branch locations reopen for holds pickup.

June 22, 2020 by Web Editor

Filed Under: App, Library Catalog and Patron Accounts

Placing Holds Not Currently Available Through the App

Please use the catalog on the Library website to place holds until further notice.

In addition, some features and tasks are not yet working as expected.

Thank you for your patience as we work to solve these problem as quickly as possible.

June 18, 2020 by Web Editor

Filed Under: Library Catalog and Patron Accounts

Some Users May Experience Issues Related to the System Update

We are aware of these issues related to the System Upgrade, and are working to resolve them as quickly as possible.

  • If you have not yet updated your account PIN to a Password, please do so now.
  • For information on Holds Pickup and Placing Holds, please read the Holds Pickup FAQ.

LIBRARY SERVICE

STATUS

Library App

Some features and tasks not yet working as expected. Please use the catalog on the Library website as needed.

Tried to log in with all three temporary passwords, none work

If you know your library card number and the email address in your library account, you can reset your password.

If you don't know your library card number or have access to email, please contact us for help.

Update Phone Number or Address in Account

Updating contact information is currently not available.

Error "Your hold could not be placed" followed by status message.

Contact the Library for help you if encounter this message.

Hold Queue Placement

After thawing your holds, your placement in line will fluctuate as other patrons with holds on the same titles thaw or freeze their holds.

Lynda.com

Lynda playlists have been restored. If your playlist is not available, contact us.

June 11, 2020 by Web Editor

Filed Under: Library Catalog and Patron Accounts, News

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