Updated Wednesday, Sept. 14, 3:55 p.m.: Online payments have been restored.
Payment of online fees is temporarily unavailable due to a server issue.
Payment of fines and fees at Library service desks is unaffected.
The vendor is working to resolve the issue, but in the meantime we apologize for the inconvenience this outage may cause.
Some eCollection Resources which require a library card and password are currently unavailable due to a system outage.
Please check back soon for an update.
If you are an avid OverDrive or Libby app user, or if haven't yet tried the Library's eCollection, there are over 3000 new reasons to do so!
Digital magazines previously available through RBDigital are now available to read in OverDrive and Libby, along with thousands of new titles including the Economist, US Weekly, and the New Yorker.
Digital magazines can be checked out for 21 days, and are automatically returned when the checkout period expires.
You can read OverDrive/Libby eMagazines using the OverDrive website, OverDrive App, and the Libby App. All you need to get started is your library card. The OverDrive and Libby apps are available for download from the iTunes store for the iPad and iPhone, and on the Google Play Store for Android mobile devices.
For more information visit our OverDrive/Libby page:
Visit the OverDrive and Libby help pages for additional support.
If you have any other questions, contact Library staff by chat, text, or phone.
On Tuesday, Feb. 2, starting at 7 p.m. the Library catalog and accounts system will undergo a scheduled upgrade. The work is expected to take several hours.
During this time you will be able to search the catalog, but access to the eCollection and patron accounts on the web and in the Library App and will be unavailable.
Previously placed holds and items already checked out in the OverDrive, Libby and RBdigital apps will not be affected.
Our new Flipster Digital Magazines platform provides access to 12 best-selling digital magazines including People, Sports Illustrated, Real Simple, The Atlantic, and more.
You can check out and/or download as many issues of digital magazines as you want and read them anytime, anywhere on your phone, devices, and/or computer. Access to current and older issues of digital magazines are also available.
You can read Flipster Digital Magazines on your phone, tablet, or computer via your web browser or by downloading the Flipster App to your mobile devices. The Flipster app is available for download from the iTunes store for the iPad and iPhone, and on the Google Play Store for Android mobile devices.
For more information, including a getting started guide, visit our Flipster Digital Magazines page.
Flipster Digital Magazine App Views
Due Dates – Items due on Sunday, Jan. 31 and Monday, Feb. 1 are now due on Wednesday, Feb. 3.
Holds – Holds set to expire on Sunday, Jan. 31 will be extended until the next day Central Library is open.
Calendar – Take and Make Crafts pick up for Monday, Feb. 1 at Central Library and Tuesday, Feb. 2 at Shirlington Branch Library have been rescheduled for Friday, Feb. 5 at Central Library, from 12 – 2 p.m.
On Wednesday, January 13 at 7 p.m. the Library catalog and accounts system will undergo a scheduled upgrade.
During this time you will be able to search the catalog, but access to the eCollection and patron accounts on the web and in the Library App and will be unavailable.
Items already checked out in the OverDrive, Libby and RBdigital apps will not be affected.
Resolved December 29, 2 p.m.
If you continue to have issues with your OverDrive account, contact OverDrive help and support.
We are experiencing a temporary OverDrive outage.
eBooks and eAudiobooks currently do not appear in the Library catalog, and login access to the OverDrive and Libby apps is unavailable.
We apologize for the inconvenience, and hope to fix the outage as soon as possible.
Due to a messaging outage, holds due to be picked up Friday, Oct. 16 – Monday, Oct. 19 will be held at Central Library until Tuesday, Oct. 20.
We apologize for any confusion this may cause. Please check your library account to confirm your current hold status (i.e.: on the hold shelf). Please note: Any items currently on the hold shelf and due to be picked up October 16-19 will not reflect the correct pick up date of October 20 in your account.
If you need help resetting your account password during this time, please contact us by phone, chat or text.
Notices meant to be sent Friday, Oct. 9 – Monday, Oct. 12 are being sent now. Because of the backlog, some message in the queue for today (Tuesday, Oct. 13) may not go out until Thursday. Other emailed library notices, including overdue reminders and autorenewal confirmations, may not be delivered. Please check your account online for the status of any checked out items. Since July 1, daily overdue fees have been eliminated.
Update: Access to all Library systems has been restored as of 10 p.m.
Due to a planned system maintenance, the Library’s catalog and patron accounts system, as well as the Library App and eCollection will be unavailable as of 9 p.m. on Friday, October 9.
Any items already checked out in your OverDrive, Libby or RBdigital apps will be available, but you will not be able to perform any actions that require checking into your library account.
The maintenance is expected to take approximately one hour.
