eCollection Help

Restart your device. If this does not work, you may need to uninstall then reinstall OverDrive’s mobile app. This will clear your bookshelf, history, and app settings. You can save the list of titles in your history by going to Home Menu > History > Edit. Tap Select all, then Share. From there, you can email the list wherever you like. Read more

Please contact OverDrive support and report an issue with “Account – Replaced Card”. Provide your email and current library card number (and your old library card number if you have it.) You can expect a response within 24 hours after submitting your request to OverDrive.

Please contact OverDrive support so their experts can help solve your problem. You can expect a response within 24 hours after submitting your request to OverDrive.

Update the “autofill” information you have previously entered (old Card Number.) This will depend on your browser. Use a Google search for the autofill and the name of your browser, e.g. autofill safari for steps on updating this with your new card number.

A library account is blocked when there are $15.00 or more of unpaid fines, 10 or more overdue items, or lost items. Blocked accounts cannot borrow, renew, or place holds on materials, and cannot access our premium sites from home. Read about how to pay fines.

Be sure:

• to type all 12 or 14 digits of your library card number
• to enter “2020” before older card numbers less than 12 digits
• to enter your username exactly as you set it, or use your card number instead
• your account is not expired and your account is free of excessive fines and fees

Forgot Your PIN? Reset it now – You’ll get an email with a reset link valid for 3 hours. If you still need help logging in please use this form to contact us.

Library cards are valid for a two-year period, and must be renewed in person at any library location. You will be asked to provide photo identification or proof of address. You may or may not be issued a new plastic library card and new library card number, depending on the age of your card. If you have an issue with your account expiration please use this form to tell us about it.