Please read the FAQ page about Holds Pickup.
COVID-FAQ
Why are returned items still on my account?
For safety reasons, we quarantine returned material for at least 72 hours. This means returned items can stay on your account for more than 5 days before we check them in. If over 7 days have passed since you returned your library items and they remain on your account, please use this form to tell us which items you returned, and we’ll update your account.
I have never had a Library card. How do I get one?
Please apply for a library card online. Once you have successfully completed the online application process, you will be given a Library Card Number. Please make sure to write the number down for your records.
How can I find my library card number?
Find your library card number if you know your username and password:
- Option 1 – Download the Library App and add your account using your username and password. The App provides a digital Library card with your card number, which can be used to check items out.
- Option 2 – Log into your Library Account with your username and password, and your library card number is under Account Settings.
Find your library card number if you don’t know your username:
- Search your inbox for emails from sender “notices@library-arlingtonva.us.” These emails will show your card number.
If none of these options work, please contact us.
I don’t remember my Library card PIN/Password. How can I reset it?
You can reset your password in the Library catalog. If you do not get a password reset email within 5 minutes, please contact us during open hours.
I think my Library card is expired. How do I renew it?
The Library has automatically extended active library cards since January 2020. Please try logging in to your account. If you still have trouble, please contact us.
How do I pay my fines?
At this time, fines cannot be paid in person paid at the Library.
Make payments using a credit card – Log into your Library account and go to Fines and Messages.
Make payments by phone – 703-228-5260, Monday – Friday, 9 a.m. – 2 p.m.
Mail payment by check or money order – Make payable to Treasurer of Arlington County and include library card number. Mail to: Central Library, Attention: Circulation, 1015 N. Quincy St, Arlington, VA 22201
Daily library overdue fees were eliminated in the FY21 Arlington County Budget. No new daily overdue fees will accrue after July 1, 2020. Overdue fees of $ .30 per day, with a maximum overdue fee of $9.00 per item, charged before July 1, 2020 remain due on library accounts. Lost material fees and other service fees still apply.
