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COVID-19 Related Library Service News and Updates More Info

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Popular

My hold is ready for pick-up, but I need an extension

We can usually make an extension. For fastest service and on weekends, please call the library location that is holding your item(s). Otherwise, Please use this form to tell us about your hold and extension needs

April 2, 2017 by arlingtonvalib

I would like to make a suggestion for the collection

Arlington Public Library welcomes suggestions for new materials, and purchases items recommended by patrons whenever possible. Individual purchase decisions will be guided by the Library’s selection policy and availability of funds. Learn how to make a suggestion for the collection

April 2, 2017 by arlingtonvalib

Help with OverDrive eBooks and eAudio

b

I recently upgraded the iOs on my iPhone/iPad and am having trouble with OverDrive eBooks.

Restart your device. If this does not work, you may need to uninstall then reinstall OverDrive’s mobile app. This will clear your bookshelf, history, and app settings. You can save the list of titles in your history by going to Home Menu > History > Edit. Tap Select all, then Share. From there, you can email the list wherever you like. Read more
b

I got a new library card and need to transfer my OverDrive eHolds

Please contact OverDrive support and report an issue with “Account – Replaced Card”. Provide your email and current library card number (and your old library card number if you have it.) You can expect a response within 24 hours after submitting your request to OverDrive.

b

All other OverDrive issues

Please contact OverDrive support so their experts can help solve your problem. You can expect a response within 24 hours after submitting your request to OverDrive.

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April 2, 2017 by arlingtonvalib

I am having trouble logging in

b

My old library card number shows up when I try to login

Update the “autofill” information you have previously entered (old Card Number.) This will depend on your browser. Use a Google search for the autofill and the name of your browser, e.g. autofill safari for steps on updating this with your new card number.

b

I have fines / fees on my account

A library account is blocked when there are $15.00 or more of unpaid fines, 10 or more overdue items, or lost items. Blocked accounts cannot borrow, renew, or place holds on materials, and cannot access our premium sites from home. Read about how to pay fines.

b

All other login problems

Be sure:

  • to type all 12 or 14 digits of your library card number
  • to enter “2020” before older card numbers less than 12 digits
  • to enter your username exactly as you set it, or use your card number instead
  • your account is not expired and your account is free of excessive fines and fees

Forgot Your PIN? Reset it now – You’ll get an email with a reset link valid for 3 hours. If you still need help logging in please use this form to contact us.

b

My library card is expired

During the COVID-19 pandemic, the Library has automatically extended active library cards since January 2020. Please try logging in to your account. If you still have trouble, please contact us.

Library cards are normally valid for a two-year period, and must be renewed in person at any library location. You will be asked to provide photo identification or proof of address. You may or may not be issued a new plastic library card and new library card number, depending on the age of your card. If you have an issue with your account expiration please use this form to tell us about it.

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April 2, 2017 by arlingtonvalib

My library card is expired

During the COVID-19 pandemic, the Library has automatically extended active library cards since January 2020. Please try logging in to your account. If you still have trouble, please contact us.

Library cards are normally valid for a two-year period, and must be renewed in person at any library location. You will be asked to provide photo identification or proof of address. You may or may not be issued a new plastic library card and new library card number, depending on the age of your card. If you have an issue with your account expiration please use this form to tell us about it.

April 2, 2017 by arlingtonvalib

I returned items, but still see them listed on my account

It can take library staff two business days to check-in returned materials (longer on weekends and after holidays). Please wait two business days, and check your account again.If you still see a discrepancy after two business days, please use this form to tell us which items you returned and we’ll update your account

April 2, 2017 by arlingtonvalib

I want to renew items I have already checked out

Renew in person at any Library location, by phone, or online through your Library Account. Sorry, we cannot renew materials via email. More about Renewals and Renewal Limits.

April 2, 2017 by arlingtonvalib

I got a new library card and need to transfer my OverDrive eHolds

Please contact OverDrive support and report an issue with “Account – Replaced Card”. Provide your email and current library card number (and your old library card number if you have it.) You can expect a response within 24 hours after submitting your request to OverDrive.

April 2, 2017 by arlingtonvalib

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