• Skip to primary navigation
  • Skip to main content
  • Skip to footer

Alert

ALERT: Update on Maintenance and Upgrades at Central Library More Info

Home - Arlington County Virginia - Logo
MENUMENU
  • Join Now
  • My Account
    • Login
    • My Checkouts
    • My Holds
    • My Lists
    • My Reading History
    • About Borrowing
    • About Holds
    • About My Account
  • Hours & Locations
    • All Hours & Locations
    • Holiday Closings
  • News
    • Library News
    • Director's Blog
    • Get Email Updates
  • Contact Us

Arlington Public Library

MENUMENU
  • Search
  • Collections
  • Services
  • Events
  • Explore
  • Join Now
  • My Account
    • Login
    • About Borrowing
    • About Holds
    • About My Account
  • Hours & Locations
    • All Hours & Locations
    • Holiday Closings
  • News
    • Library Blog
    • Get Email Updates
  • Contact Us
Home » Contact Us

Contact Us

Frequently Asked Questions Expand

b

How do I report an issue with the Library App?

Use the Library App Feedback Form to share a question, problem or comment about the Library App.
b

How do I make a suggestion for the Library’s collection?

We welcome suggestions for new materials, and purchase items recommended by patrons whenever possible. Individual purchase decisions will be guided by the Library’s selection policy and availability of funds.

Learn how to make a suggestion for the collection

b

I have a question about donations.

The answers to most common questions about donations can be found on the Friends of the Arlington Public Library website. If you don’t find the information you are looking for, use the Ask-A-Librarian form to contact us.

b

I think my Library card is expired. How do I renew it?

There are two reason why your library card could be expired.

Did you apply for your library card online? If so, you received a temporary card number for your library account. Solution: Visit any open library location within 30 days with ID and proof of local address to verify your account. You will receive a plastic library card and new library card number at that time.

Have you had your Library card for over three years? As of July 1, 2024, Library cards are valid for a three-year period, and must be renewed in person at any open library location. Solution: Visit the library within 30 days with ID and proof of local address to verify your account. You may or may not be issued a new plastic library card and new library card number, depending on the age of your card.

If you have an issue with your account expiration please use this form to tell us about it.

b

How can I reset my library card Password / PIN?

You can reset your password in the Library catalog.

If you do not get a password reset email within 5 minutes, please contact us during open hours.

b

How can I find my library card number?

Find your library card number if you know your username and password:

  • Option 1 – Download the Library App and add your account using your username and password. The App provides a digital Library card with your card number, which can be used to check items out.
  • Option 2 – Log into your Library Account with your username and password, and your library card number is under Account Settings.

Find your library card number if you don’t know your username:

  • Search your inbox for emails from sender “notices@library-arlingtonva.us.” These emails will show your card number.

If none of these options work, please contact us.

b

I have never had a library card. How do I get one?

Please apply for a library card online. Once you have successfully completed the online application process, you will be given a Library Card Number. Please make sure to write the number down for your records. 

b

How many holds can I have on my account?

You can have 30 physical items on hold, and 10 eCollection items on hold.

Making lists in your account is a great way to keep track of more things you want to read or watch.

b

Why are returned items still on my account?

For staffing reasons, items may not get checked in for several days after they have been returned in a book drop. If over 7 days have passed since you returned your library items and they remain on your account, please use this form to tell us which items you returned, and we’ll update your account.

b

How do I pay my fines?

In person – Use cash or credit/debit at any Library location.

Online – Log into your Library account and go to Fines and Messages.

By Mail – Send payment by check or money order (payable to Treasurer of Arlington County) and include library card number.

Address mail to:
Central Library
Attention: Circulation
1015 N. Quincy St
Arlington, VA 22201

Daily library overdue fees were eliminated in the FY21 Arlington County Budget. No new daily overdue fees will accrue after July 1, 2020. Overdue fees of $ .30 per day, with a maximum overdue fee of $9.00 per item, charged before July 1, 2020 remain due on library accounts. Lost material fees and other service fees still apply.

eCollection Help Expand

b

I got a new library card and need to transfer my eHolds

Before checking out or downloading digital Libby materials with your new or replacement library card, please follow these steps:

  1. Click on this link to submit a support ticket with Overdrive/Libby.
  2. Fill out the entire form with the requested information. Make sure to include both your old and new card numbers when asked for more details about your issue. In the “Issue Description” section, clearly indicate that you received a new card and need your account updated.
  3. OverDrive Tech Support will update your account and transfer any holds or checked-out items to your new card number.

If you have trouble contacting OverDrive support, you can use this form to get in touch with the library directly and we will assist you.

b

I need help with digital magazines or newspapers

Please contact us using this form.

b

I need help with Libby/OverDrive

Please contact OverDrive Support directly.

b

I need help with Mango Languages

Please contact Mango Support directly.

b

I need eCollection help

Please use this form to submit your question.

Email Us Expand

b

I have a question about my library card or account

For assistance with account login and password issues, library card expiration, returned items, fines or other Library Account issues, please use this email form.

You can also call your favorite Library location during open hours.

b

I have a question about services or events

For information about Library services or events, submit questions by email to Ask-A-Librarian. We will reply by phone or email within three business days.

For immediate help during open hours, call your favorite Library location.

b

I have a question about research or materials

For assistance with research and Library collections, submit questions by email to Ask-A-Librarian. We will reply by phone or email within three business days.

For immediate help during open hours, call your favorite Library location.

b

I have a question about local history

Please use this form for historical research questions.

b

I would like to submit a Program or Partnership Proposal

Please use this form to submit a Program or Partnership Proposal

b

I am reporting an issue on the Library website

Use this email form to report issues with the website. If this is about a specific page, please include the URL.

b

I have a general comment

Please use this form to tell us what’s on your mind

By Phone During Open Hours

Central Library

Circulation: 703-228-5940
Reference: 703-228-5959
Youth Services: 703-228-5946

Aurora Hills Library

703-228-5715

Cherrydale Library

703-228-6330

Columbia Pike Library

703-228-5710

Courthouse Library

703-228-3352

Glencarlyn Library

703-228-6548

Shirlington Library

703-228-6545

Westover Library

703-228-5260

Subscribe

Subscribe to Email Updates

Subscribe to Email Updates

Link to NextReads newsletters

NextReads Newsletters

Pregnancy bookshelf with sign that reads "It's Giving Mother"

Follow the Library on Social Media

Footer

About Us

  • Mission & Vision
  • Charlie Clark Center for Local History
  • News Room
  • Get Email Updates

Administration

  • Policies
  • Library Staff
  • Job Opportunities
  • Propose a Program or Partnership

Support Your Library

  • Friends of the Library
  • Giving Opportunities
  • Donating Materials
  • Volunteer Opportunities

Our Mission

We champion the power of stories, information and ideas.

We create space for culture and connection.

We embrace inclusion and diverse points of view.
























Download the Library App

Download the Library App

Arlington County | Terms & Conditions | Accessibility | Site Map
· Copyright © 2025 Arlington County Government ·