Use the Library App Feedback Form to share a question, problem or comment about the Library App.

We welcome suggestions for new materials, and purchase items recommended by patrons whenever possible. Individual purchase decisions will be guided by the Library’s selection policy and availability of funds.

Learn how to make a suggestion for the collection

The answers to most common questions about donations can be found on the Friends of the Arlington Public Library website. If you don’t find the information you are looking for, use the Ask-A-Librarian form to contact us.

There are two reason why your library card could be expired.

Did you apply for your library card online? If so, you received a temporary card number for your library account. Solution: Visit any open library location within 30 days with ID and proof of local address to verify your account. You will receive a plastic library card and new library card number at that time.

Have you had your Library card for over two years? Library cards are valid for a two-year period, and must be renewed in person at any open library location. Solution: Visit the library within 30 days with ID and proof of local address to verify your account. You may or may not be issued a new plastic library card and new library card number, depending on the age of your card.

If you have an issue with your account expiration please use this form to tell us about it.

You can reset your password in the Library catalog.

If you do not get a password reset email within 5 minutes, please contact us during open hours.

Find your library card number if you know your username and password:

• Option 1 – Download the Library App and add your account using your username and password. The App provides a digital Library card with your card number, which can be used to check items out.
• Option 2 – Log into your Library Account with your username and password, and your library card number is under Account Settings.

Find your library card number if you don’t know your username:

• Search your inbox for emails from sender “notices@library-arlingtonva.us.” These emails will show your card number.

If none of these options work, please contact us.

Please apply for a library card online. Once you have successfully completed the online application process, you will be given a Library Card Number. Please make sure to write the number down for your records. 

You can have 30 physical items on hold, and 10 eCollection items on hold.

Making lists in your account is a great way to keep track of more things you want to read or watch.

For staffing reasons, items may not get checked in for several days after they have been returned in a book drop. If over 7 days have passed since you returned your library items and they remain on your account, please use this form to tell us which items you returned, and we’ll update your account.

In person – Use cash or credit/debit at any open Library location.

Online – Log into your Library account and go to Fines and Messages.

By Mail – Send payment by check or money order (payable to Treasurer of Arlington County) and include library card number.

Address mail to:
Central Library
Attention: Circulation
1015 N. Quincy St
Arlington, VA 22201

 

Restart your device. If this does not work, you may need to uninstall then reinstall OverDrive/Libby mobile app.
For more tech support contact OverDrive directly.

Contact OverDrive support. Please include your current library card number, and your old library card number if you have it. You can expect a response within 24 hours after submitting your request.

Please contact OverDrive support so their experts can help solve your problem. You can expect a response within 24 hours after submitting your request to OverDrive.

Please contact us using this form.

Please contact Mango Support directly

Please use this form to submit your question

Please use this form to submit your question

For assistance with account login and password issues, library card expiration, returned items, fines or other Library Account issues, please use this email form.

You can also call your favorite Library location during open hours.

For information about Library services or events, submit questions by email to Ask-A-Librarian. We will reply by phone or email within three business days.

For immediate help during open hours, call your favorite Library location.

For assistance with research and Library collections, submit questions by email to Ask-A-Librarian. We will reply by phone or email within three business days.

For immediate help during open hours, call your favorite Library location.

Please use this form for historical research questions.

Use this email form to report issues with the website. If this is about a specific page, please include the URL.

Please use this form to tell us what’s on your mind