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Arlington Public Library

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Contact Us

Frequently Asked Questions Expand

b

How do I make a suggestion for the Library’s collection?

We welcome suggestions for new materials, and purchase items recommended by patrons whenever possible. Individual purchase decisions will be guided by the Library’s selection policy and availability of funds. Learn how to make a suggestion for the collection
b

I have a question about donations.

Book donations will be accepted by the Friends of the Arlington Public Library at all open Library locations after August 6.

The answers to most common questions about donations can be found on the Friends of the Arlington Public Library website. If you don’t find the information you are looking for, use the Ask-A-Librarian form to contact us.

b

How do I pay my fines?

In person – Use cash or credit/debit at any open Library location.

Online – Log into your Library account and go to Fines and Messages.

By Mail – Send payment by check or money order (payable to Treasurer of Arlington County) and include library card number.

Address mail to:
Central Library
Attention: Circulation
1015 N. Quincy St
Arlington, VA 22201

 

b

I think my Library card is expired. How do I renew it?

There are two reason why your library card could be expired.

Did you apply for your library card online? If so, you received a temporary card number for your library account. Solution: Visit any open library location within 30 days with ID and proof of local address to verify your account. You will receive a plastic library card and new library card number at that time.

Have you had your Library card for over two years? Library cards are valid for a two-year period, and must be renewed in person at any open library location. Solution: Visit the library within 30 days with ID and proof of local address to verify your account. You may or may not be issued a new plastic library card and new library card number, depending on the age of your card.

If you have an issue with your account expiration please use this form to tell us about it.

b

I don’t remember my Library card PIN/Password. How can I reset it?

You can reset your password in the Library catalog.

If you do not get a password reset email within 5 minutes, please contact us during open hours.

b

How can I find my library card number?

Find your library card number if you know your username and password:

  • Option 1 – Download the Library App and add your account using your username and password. The App provides a digital Library card with your card number, which can be used to check items out.
  • Option 2 – Log into your Library Account with your username and password, and your library card number is under Account Settings.

Find your library card number if you don’t know your username:

  • Search your inbox for emails from sender “notices@library-arlingtonva.us.” These emails will show your card number.

If none of these options work, please contact us.

b

I have never had a library card. How do I get one?

Please apply for a library card online. Once you have successfully completed the online application process, you will be given a Library Card Number. Please make sure to write the number down for your records. 

b

How many holds can I have on my account?

You can have 30 physical items on hold, and 20 eCollection items on hold.

Making lists in your account is a great way to keep track of more things you want to read or watch.

b

Why are returned items still on my account?

For staffing reasons, items may not get checked in for several days after they have been returned in a book drop. If over 7 days have passed since you returned your library items and they remain on your account, please use this form to tell us which items you returned, and we’ll update your account.

eCollection Help Expand

b

I recently upgraded the iOs on my iPhone/iPad and am having trouble with OverDrive eBooks.

Restart your device. If this does not work, you may need to uninstall then reinstall OverDrive/Libby mobile app.
For more tech support contact OverDrive directly.

b

I got a new library card and need to transfer my eHolds

Contact OverDrive support. Please include your current library card number, and your old library card number if you have it. You can expect a response within 24 hours after submitting your request.

b

All other OverDrive issues

Please contact OverDrive support so their experts can help solve your problem. You can expect a response within 24 hours after submitting your request to OverDrive.

b

Help with digital magazines

Please contact us using this form.

b

Help with Mango Languages

Please contact Mango Support directly

b

All other Premium Sites

Please use this form to submit your question

b

My problem is something else

Please use this form to submit your question

Email Us Expand

b

I have a question about my library card or account

For assistance with account login and password issues, library card expiration, returned items, fines or other Library Account issues, please use this email form.

You can also call your favorite Library location during open hours.

b

I have a question about services or events

For information about Library services or events, submit questions by email to Ask-A-Librarian. We will reply by phone or email within three business days.

For immediate help during open hours, call your favorite Library location.

b

I have a question about research or materials

For assistance with research and Library collections, submit questions by email to Ask-A-Librarian. We will reply by phone or email within three business days.

For immediate help during open hours, call your favorite Library location.

b

I have a question about local history

Please use this form for historical research questions.

b

I am reporting an issue on the Library website

Use this email form to report issues with the website. If this is about a specific page, please include the URL.

b

I have a general comment

Please use this form to tell us what’s on your mind

By Phone During Open Hours

Central Library

Circulation: 703-228-5940
Reference: 703-228-5959
Youth Services: 703-228-5946

Aurora Hills Library

703-228-5715

Cherrydale Library

703-228-6330

Columbia Pike Library

703-228-5710

Courthouse Library

703-228-3352

Glencarlyn Library

703-228-6548

Shirlington Library

703-228-6545

Westover Library

703-228-5260

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