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Home » Contact Us » Library App Feedback

Library App Feedback

For common Library App issues, please see the Library App troubleshooting guide.

Known Issues

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Version 2.2.7 - Android

  • App gets stuck loading individual titles from the catalog search results screen. We are aware of this problem and working on a solution. In the meantime, Library App users are encouraged to place holds using the Library Catalog Website which is mobile device friendly.
  • Optional push notifications for holds and overdues are currently not working on Android devices. App notifications are supplemental to Library email notices.

These issues are resolved in the latest version of the app 3.0.6, available the week of August 4, 2026. Please update your device and verify you are on the latest version before submitting the form below.


Version 3.0.6 - All Platforms

  • There is a problem with checking out eContent titles on hold from the "Holds Ready" section of My Account > Holds. Checking out eContent titles which are available now from the catalog search results screen works normally. We are aware of this problem and working on a solution. In the meantime, Library App users may check out their "Holds Ready" eContent titles from the OverDrive Libby App or the mobile device friendly Library Catalog Website.

Version 3.0.6 - Apple

  • Some users on some iPads have reported problems with the layout of certain screens when using their device in landscape orientation. We are aware of this problem and working on a solution. In the meantime, Library App users on tablets are encouraged to use the app with their device in portrait mode.
  • Some iPhone users have reported a problem on the "Add Account" screen where the keyboard will not dismiss when you tap away from it. We have found the "Enter" button does work to dismiss the keyboard, so users should be able to fill in the form with their account information and use the "Enter" button on the keyboard to submit and log in.
This field is for validation purposes and should be left unchanged.

Contact Info

Name(Required)
Please provide an email address where we can contact you with follow up questions.
Please provide your Library Card account number

App and Device Info

Providing this information will help us troubleshoot problems that may be specific to your platform or device.
Operating System(Required)
Example: iPadOS 16.6
Example: iPad mini (5th generation)

Troubleshooting questions

If you are reporting a problem, please provide answers to these questions where applicable:

  • When did this problem start?
  • How often does this issue occur?
  • Which screens or functions are affected?
  • Are you connected to wi-fi or on personal data plan?

Your Comments

What do you love? What doesn’t work? Is something confusing? What’s missing?
Use this space to report problems or tell us what you think about the app.
Optionally include a screenshot from the app to accompany to your comments
Max. file size: 50 MB.

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