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  • Library Accounts and Transactions
    • My Fines
    • My Holds
    • My eHolds
      • I got a new library card and need to transfer my OverDrive eHolds
        • Please contact OverDrive support and report an issue with "Account - Replaced Card". Provide your email and current library card number (and your old library card number if you have it.) You can expect a response within 24 hours after submitting your request to OverDrive.
      • My problem is something else
    • My Renewals
    • My Checkouts and Returns
      • I returned items, but still see them listed on my account
      • I returned an item, but still have part of it at home (CD, DVD, Kit, etc)
        • Please return the missing parts promptly to the same library location where you returned the rest of the set.
      • An item I have checked out has become lost
        • Please call Central Circulation (703-228-5940) to report a lost item. We may be able to renew the item while you continue to look for it. Replacement costs are billed for lost items, and fees for lost items will not be reimbursed if those items are later recovered. The Library cannot accept replacement copies of lost items in lieu of fees.
      • An item I have checked out has become damaged
        • Please return the item to a library service desk so we can evaluate the damage. Replacement costs may be billed for damaged items.
      • My problem is something else
    • My Library Card, Account Settings, and Personal Info
      • My library card is expired
        • Library cards are valid for a two-year period, and must be renewed in person at any library location. You will be asked to provide photo identification and proof of address. You may or may not be issued a new plastic library card and new library card number, depending on the age of your card. If you have an issue with your account expiration please use this form to tell us about it.
      • I need to update my phone number or email address
        • Login to your Library Account and click "Change My Info" to change your phone number, email address or notice preferences.
      • I need to update my mailing address
        • Please visit any library location to update your mailing address. You may be asked to provide photo identification and proof of your new address.
      • I want to receive text messages from the library
      • I am having trouble logging in
        • My old library card number shows up when I try to login
          • Update the "autofill" information you have previously entered (old Card Number.) This will depend on your browser. Use a Google search for the autofill and the name of your browser, e.g. autofill safari for steps on updating this with your new card number.
        • I think my library card may have expired
          • Library cards are valid for a two-year period, and must be renewed in person at any library location. You may be asked to provide photo identification and proof of address. You may or may not be issued a new plastic library card and new library card number, depending on the age of your card. If you have an issue with your account expiration please use this form to tell us about it.
        • I have fines / fees on my account
        • All other login problems
          • Be sure:
            • to type all 12 or 14 digits of your library card number
            • to enter "2020″ before older card numbers less than 12 digits
            • to enter your username exactly as you set it, or use your card number instead
            • your account is not expired and your account is free of excessive fines and fees

            Forgot Your PIN? Reset it now - You'll get an email with a reset link valid for 3 hours

            If you still need help logging in please use this form to contact us.
      • My library card is lost or stolen
        • Please call Central Circulation immediately (703-228-5940) to report a lost or stolen card. A replacement card costs $2 and requires photo identification.
      • I would like to permanently delete my account
      • My problem is something else
  • eCollection and Premium Sites
    • I am having trouble logging in
      • My old library card number shows up when I try to login
        • Update the "autofill" information you have previously entered (old Card Number.) This will depend on your browser. Use a Google search for the autofill and the name of your browser, e.g. autofill safari for steps on updating this with your new card number.
      • I think my library card may have expired
        • Library cards are valid for a two-year period, and must be renewed in person at any library location. You may be asked to provide photo identification and proof of address. You may or may not be issued a new plastic library card and new library card number, depending on the age of your card. If you have an issue with your account expiration please use this form to tell us about it.
      • I have fines / fees on my account
      • All other login problems
        • Be sure:
          • to type all 12 or 14 digits of your library card number
          • to enter "2020″ before older card numbers less than 12 digits
          • to enter your username exactly as you set it, or use your card number instead
          • your account is not expired and your account is free of excessive fines and fees

          Forgot Your PIN? Reset it now - You'll get an email with a reset link valid for 3 hours

          If you still need help logging in please use this form to contact us.
    • I need help using the eCollection or a particular Premium Site
      • OverDrive eBooks and eAudio
        • I recently got a new library card number and need to transfer my OverDrive eHolds
          • Please contact OverDrive support and report an issue with "Account - Replaced Card". Provide your email and current library card number (and your old library card number if you have it.) You can expect a response within 24 hours after submitting your request to OverDrive.
        • I recently upgraded the iOs on my iPhone/iPad and am having trouble with OverDrive eBooks.
          • Restart your device. If this does not work, you may need to uninstall then reinstall OverDrive’s mobile app. This will clear your bookshelf, history, and app settings. You can save the list of titles in your history by going to Home Menu > History > Edit. Tap Select all, then Share. From there, you can email the list wherever you like. Read more
        • All other OverDrive issues
          • Please contact OverDrive support so their experts can help solve your problem. You can expect a response within 24 hours after submitting your request to OverDrive.
      • hoopla
      • Zinio Digital Magazines
      • Mango Languages
      • All other Premium Sites
    • I got a new library card and need to transfer my OverDrive eHolds
      • Please contact OverDrive support and report an issue with "Account - Replaced Card". Provide your email and current library card number (and your old library card number if you have it.) You can expect a response within 24 hours after submitting your request to OverDrive.
    • My problem is something else
  • Reference Question
    • I have a question about finding something in the library collection
      • For brief questions during library hours, consider using our live chat service. For more complicated questions, or outside normal open hours please use this form to submit your question.
    • I have a research question
      • For brief questions during library hours, consider using our live chat service. For more complicated questions, or outside normal open hours please use this form to submit your question.
    • I would like a quick fact check
      • For brief questions during library hours, consider using our live chat service. For more complicated questions, or outside normal open hours please use this form to submit your question.
    • I would like to meet one-on-one with a Librarian
      • I would like to meet with a business librarian
        • Schedule a meeting with a librarian for business, competitor, target audience, demographic or investment information.
      • I would like to meet with a college and career librarian
        • Schedule a meeting with a librarian for job search, employment, college/graduate school, and scholarship information.
    • I have another reference question
      • For brief questions during library hours, consider using our live chat service. For more complicated questions, or outside normal open hours please use this form to submit your question.
  • Local History Question
    • I have a question about local history
      • Please use this form for historical research questions.
    • I would like to request a copy of a photo
      • Please use this form to request a copy of a photo.
    • I have an idea for a local history spotlight
    • I would like to contact the Center for Local History about something else
      • Please use this form to contact the Center for Local History.
  • Other Library Services
    • I have a question about donations
    • I have a question about book sales
      • The answers to most common questions about book sales can be found here or use this form to contact us if you don't find the information you were looking for.
    • I have a question about meeting rooms
    • I have a question about public computers in the library
      • The answers to most common questions about public computers in the library can be found here or use this form to contact us if you don't find the information you were looking for.
    • I have a question about library events
      • Please use this form for questions about library events.
    • I have another library services question
      • Please use this form for your question about Library Services.
  • Suggestion for the Collection
    • I would like to suggest a specific title I wish the library would purchase
      • Please use this form to tell us what you wish the library would purchase.
    • I would like to recommend an author I wish the library would purchase
      • Please use this form to tell us what you wish the library would purchase.
    • I would like to see more about a particular subject in the library collection
      • Please use this form to tell us what you wish the library would purchase.
  • Comment or Idea
    • I have a general comment
      • Please use this form to tell us what's on your mind
    • I have a suggestion
      • Please use this form to tell us what's on your mind