An official website of Arlington County Government

About My Account

Login to your Library Account to:

  • View checked out items
  • Renew items
  • Freeze or cancel holds
  • Pay fines
  • View your saved lists
  • View your checkout history
  • Change your phone number, email address or notice preferences
  • Set or change a username

Where do I see my eBook checkouts?

Your OverDrive checkouts appear in your list of checked out items, but your hoopla checkouts appear only in your hoopla account.

What is a username, and how do I get one?

A username is an optional feature. If you set one, your username will be your alias on hold slips and can also be used to log into your account in place of your card number.  A username can be set, reset or removed from the “Change My Info” section of your online account. Usernames must be between 6 and 25 characters (letters and number only, no special characters).

What is a PIN, and how do I get one?

A PIN is a four-digit Personal Identification Number required for online account and self-check access. A PIN provides an additional level of security for your private account information. Your PIN can be set online following the instructions on the My Account login screen, or from computer stations at the Library.

Do I need to have my library card with me to checkout materials?

The Library is transitioning to a faster, more efficient, all self-serve checkout system. Having your library card with you at the library is vital for a quick scan-and-go experience.

What if I lose my library card?

Lost cards and changes of address must be reported immediately. A replacement card costs $2.

Does my library card expire?

Library cards are valid for a two-year period, and must be renewed in person at the library. When a library card expires, the account is blocked until it can be renewed. You may be asked to provide photo identification and proof of address to renew your card.

For what other reasons could a card be blocked?

A library account is blocked when it has Lost library materials and/or an account balance of $15.00 or more.  Blocked accounts cannot borrow, renew, or place holds on materials or access premium sites from home.

How can I check on my account?

You can check your account online, or visit the library to print a free copy of your record. You can also contact us with questions about your library account

I am having trouble logging in to my account. What can I do?

Be sure:

  • to type all 12 or 14 digits of your library card number
  • to enter “2020″ before older card numbers less than 12 digits
  • to enter your username exactly as you set it, or use your card number instead
  • your account is not expired and your account is free of excessive fines and fees
Please contact us if you need further assistance.