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Ask a Librarian

Chat Live
Sunday: 1 pm-9 pm
Monday-Thursday: 10 am-9 pm
Friday-Saturday: 10 am-5 pm
- Quick reference questions
- Questions about the collections
- Questions about Library hours or services
If you have specific questions about your library account, please let us help you by phone or email.
Find Help
- FAQs
  Answers to the most frequently asked questions
- Catalog Help
  How to make a list, place a hold, get a username…
- eCollection Help
  Help with our downloadable eAudio and eBooks
- Premium Sites Help
  Login and troubleshooting tips for our premium sites

Email Us
- Suggestion for the Collection
  Tell us about a title, author or subject you wish the library would purchase
- Account Question
  Overdue Fees, Lost Materials, Renewal Issues, Lost cards…
- Library Services Question
  Donations, Book Sales, Meeting Rooms, Computers, Events…
- Reference Question
  Catalogs, Research, eCollection, Quick Fact Checks…
- Local History Question
  Historical Research Questions, Photo Requests…
- Tech Support Question
  eCollection, Premium Sites, Login Problems, Website Issues…
- Comment or Idea
  Tell us what’s on your mind

Call or Visit
- Central Library
  703-228-5990
All library locations offer basic reference service during open hours. For more extensive reference service, please visit the Central Library.
- Aurora Hills Branch Library
  703-228-5715
- Cherrydale Branch Library
  703-228-6330
- Columbia Pike Branch Library
  703-228-5710
- Glencarlyn Branch Library
  703-228-6548
- Plaza Branch Library
  703-228-3352
- Shirlington Branch Library
  703-228-6545
- Westover Branch Library
  703-228-5260
- Center for Local History
  703-228-5966