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Alert

HOLIDAY SCHEDULE: The Library will be Closed Monday, Jan. 18 and Wednesday, Jan. 20 More Info

Alert

Library Operations Update: Express Library Service More Info

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Arlington Public Library

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My Library Card, Account Settings, and Personal Info

I have moved away or would like to permanently delete my account

Please fill out this form and the library will contact you about deleting your account.

April 2, 2017 by arlingtonvalib

My library card is lost or stolen

Please call Central Circulation immediately (703-228-5940) to report a lost or stolen card. A replacement card costs $2 and requires photo identification.

April 2, 2017 by arlingtonvalib

I am having trouble logging in

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My old library card number shows up when I try to login

Update the “autofill” information you have previously entered (old Card Number.) This will depend on your browser. Use a Google search for the autofill and the name of your browser, e.g. autofill safari for steps on updating this with your new card number.

b

I have fines / fees on my account

A library account is blocked when there are $15.00 or more of unpaid fines, 10 or more overdue items, or lost items. Blocked accounts cannot borrow, renew, or place holds on materials, and cannot access our premium sites from home. Read about how to pay fines.

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All other login problems

Be sure:

  • to type all 12 or 14 digits of your library card number
  • to enter “2020” before older card numbers less than 12 digits
  • to enter your username exactly as you set it, or use your card number instead
  • your account is not expired and your account is free of excessive fines and fees

Forgot Your PIN? Reset it now – You’ll get an email with a reset link valid for 3 hours. If you still need help logging in please use this form to contact us.

b

My library card is expired

During the COVID-19 pandemic, the Library has automatically extended active library cards since January 2020. Please try logging in to your account. If you still have trouble, please contact us.

Library cards are normally valid for a two-year period, and must be renewed in person at any library location. You will be asked to provide photo identification or proof of address. You may or may not be issued a new plastic library card and new library card number, depending on the age of your card. If you have an issue with your account expiration please use this form to tell us about it.

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April 2, 2017 by arlingtonvalib

I want to receive text messages from the library

Want text alerts on your phone when your Library hold hits the shelf? Easily done. Log into your Library account, click on “Change My Info” and then follow the instructions under “Text Alerts.” Read more about notification options.

April 2, 2017 by arlingtonvalib

I need to update my mailing address

Please visit any library location to update your mailing address. You will be asked to provide photo identification and proof of your new address.

April 2, 2017 by arlingtonvalib

I need to update my phone number or email address

Login to your Library Account and click “Change My Info” to change your phone number, email address or notice preferences.

April 2, 2017 by arlingtonvalib

My library card is expired

During the COVID-19 pandemic, the Library has automatically extended active library cards since January 2020. Please try logging in to your account. If you still have trouble, please contact us.

Library cards are normally valid for a two-year period, and must be renewed in person at any library location. You will be asked to provide photo identification or proof of address. You may or may not be issued a new plastic library card and new library card number, depending on the age of your card. If you have an issue with your account expiration please use this form to tell us about it.

April 2, 2017 by arlingtonvalib

My problem is something else

Please use this form to explain

April 2, 2017 by arlingtonvalib

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