Please fill out this form and the library will contact you about deleting your account.
My Library Card, Account Settings, and Personal Info
My library card is lost or stolen
Please call Central Circulation immediately (703-228-5940) to report a lost or stolen card. A replacement card costs $2 and requires photo identification.
I am having trouble logging in
Update the “autofill” information you have previously entered (old Card Number.) This will depend on your browser. Use a Google search for the autofill and the name of your browser, e.g. autofill safari for steps on updating this with your new card number.
A library account is blocked when there are $15.00 or more of unpaid fines, 10 or more overdue items, or lost items. Blocked accounts cannot borrow, renew, or place holds on materials, and cannot access our premium sites from home. Read about how to pay fines.
Be sure:
- to type all 12 or 14 digits of your library card number
- to enter “2020” before older card numbers less than 12 digits
- to enter your username exactly as you set it, or use your card number instead
- your account is not expired and your account is free of excessive fines and fees
Forgot Your PIN? Reset it now – You’ll get an email with a reset link valid for 3 hours. If you still need help logging in please use this form to contact us.
During the COVID-19 pandemic, the Library has automatically extended active library cards since January 2020. Please try logging in to your account. If you still have trouble, please contact us.
Library cards are normally valid for a two-year period, and must be renewed in person at any library location. You will be asked to provide photo identification or proof of address. You may or may not be issued a new plastic library card and new library card number, depending on the age of your card. If you have an issue with your account expiration please use this form to tell us about it.
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I want to receive text messages from the library
Want text alerts on your phone when your Library hold hits the shelf? Easily done. Log into your Library account, click on “Change My Info” and then follow the instructions under “Text Alerts.” Read more about notification options.
I need to update my mailing address
Please visit any library location to update your mailing address. You will be asked to provide photo identification and proof of your new address.
I need to update my phone number or email address
Login to your Library Account and click “Change My Info” to change your phone number, email address or notice preferences.
My library card is expired
During the COVID-19 pandemic, the Library has automatically extended active library cards since January 2020. Please try logging in to your account. If you still have trouble, please contact us.
Library cards are normally valid for a two-year period, and must be renewed in person at any library location. You will be asked to provide photo identification or proof of address. You may or may not be issued a new plastic library card and new library card number, depending on the age of your card. If you have an issue with your account expiration please use this form to tell us about it.