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COVID-19 Related Library Service News and Updates More Info

Arlington Public Library

My Library Card, Account Settings, and Personal Info

Why should I update my username?

Holds are shelved by username. If you have never selected a username, the default username on your account is your name: FirstMiddle.Last or First.Last.

Your username can also be used to log into your account in place of your library card number.

Reasons to change your username:

  • Patrons who have a common first name may wish to set a unique username to make self-service holds pickup easier.
  • Patrons who prefer to keep their names private may set a username.
  • Family members may choose similar usernames so their holds will be shelved close together.

Please note: Changes to your username will not affect holds currently ready for pickup at the time of username update. We suggest checking for holds under your old and new username the first time you visit the library after changing your username.

To change your username:

Usernames must be between 6 and 25 characters (letters and number only, no special characters).

How can I find and update my username?

If you have never selected a username, the default username is your name: FirstMiddle.Last or First.Last.

To update your username, log into your Library Account with your library card number and password. Your username is under Account Settings > My Preferences.

Usernames must be between 6 and 25 characters (letters and number only, no special characters).

I am having trouble logging in

Update the “autofill” information you have previously entered (old Card Number.) This will depend on your browser. Use a Google search for the autofill and the name of your browser, e.g. autofill safari for steps on updating this with your new card number.

A library account is blocked when there are $15.00 or more of unpaid fines, 10 or more overdue items, or lost items. Blocked accounts cannot borrow, renew, or place holds on materials, and cannot access our premium sites from home. Read about how to pay fines.

During the COVID-19 pandemic, the Library has automatically extended active library cards since January 2020. Please try logging in to your account. If you still have trouble, please contact us.

Library cards are normally valid for a two-year period, and must be renewed in person at any library location. You will be asked to provide photo identification or proof of address. You may or may not be issued a new plastic library card and new library card number, depending on the age of your card. If you have an issue with your account expiration please use this form to tell us about it.

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My library card is expired

During the COVID-19 pandemic, the Library has automatically extended active library cards since January 2020. Please try logging in to your account. If you still have trouble, please contact us.

Library cards are normally valid for a two-year period, and must be renewed in person at any library location. You will be asked to provide photo identification or proof of address. You may or may not be issued a new plastic library card and new library card number, depending on the age of your card. If you have an issue with your account expiration please use this form to tell us about it.

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