My Library Card, Account Settings, and Personal Info

What kind of account notifications does the Library send?

The library sends email notices for Holds, Checkouts, Renewals, Due Date Reminders, Overdue items and Library Card Renewal from the notices@library-arlingtonva.us address. You can also opt in to receive some notices by text and via the Library App.

The Library sends regular email newsletters about library collections, services and programs from the no-reply@messages-arlingtonva.us address.

If you use apps from Library vendors such as OverDrive/Libby, you may also receive emails about your library materials and account status from those vendors.

Learn more.

I applied for a library card online. How soon can I use the Library?

As soon as you get your library card number, you can access eBooks/eAudiobooks, digital magazines, article databases and most online resources, and place holds on items in the library catalog.

Visit the library within 30 days with proof of identification and local address to verify your account. You will not be allowed to pick up holds or use self-check at the Library, or use LinkedIn Learning online, until your account has been verified.

What is my username?

Your username is set by default and will appear on hold slips and can also be used to log into your Library account and some eResources in place of your card number.

If you have never selected a username, the default username is your name: FirstMiddle.Last or First.Last.

To update your username, log into your Library Account with your library card number and password. Your username is under Account Settings > My Preferences.

Usernames must be between 6 and 25 characters (letters and number only, no special characters).

How can I find my library card number?

Find your library card number if you know your username and password:

Option 1 – Download the Library App and add your account using your username and password. The App provides a digital Library card with your card number, which can be used to check items out.
Option 2 – Log into your Library Account with your username and password, and your library card number is under Account Settings.

Find your library card number if you don’t know your username:

Search your inbox for emails from sender “notices@library-arlingtonva.us.” These emails will show your card number.

If none of these options work, please contact us.

I have moved away or would like to permanently delete my account

Please fill out this form and the Library will contact you about deleting your account. Please note: full removal of your email from the Library’s automated notification systems may take up to seven days.

Does my library card expire?

Library cards are valid for a two-year period, and must be renewed in person at any open library location.

Visit the library within 30 days of expiration with ID and proof of local address to verify your account. You may or may not be issued a new plastic library card and new library card number, depending on the age of your card.

If you applied for your library card online, you received a temporary card number for your library account. Visit any open library location within 30 days with ID and proof of local address to verify your account. You will receive a plastic library card and new library card number at that time.

If you have an issue with your account expiration please use this form to tell us about it.

My problem is something else

Please use this form to explain