• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

Alert

Westover Library Has Sunday Hours. More Info

Home - Arlington County Virginia - Logo
MENUMENU
  • Join Now
  • My Account
    • Login
    • Borrow, Renew, Return
    • Holds
    • About My Account
    • My eAccounts
  • Hours & Locations
    • All Hours & Locations
    • Holiday Closings
  • News
  • Contact Us

Arlington Public Library

MENUMENU
  • Search
      • Browse New
      • Browse All
  • Events
    • Arlington Reads
    • Featured Events
    • Calendar
    • On Demand Programs
  • eCollection
    • eAudiobooks
    • eBooks
    • Digital Magazines
    • Learning Tools
    • Research Tools
    • All eCollection
  • Research
    • Research Portal
    • Research Tools A-Z
    • Local History
  • Library Services
    • Accessibility Services
    • For Book Lovers
    • Garden Tool Library
    • Maker
    • Meeting Rooms
    • Notary
    • Public Computers
    • Teleconnect Space
    • More Services
  • Explore
    • Catalog
      • Catalog Search
      • Catalog Browse
      • Digital Archives
      • Borrowing Collections
      • Book Lists
    • Kids & Teens
      • For Babies and Preschoolers
      • For Elementary Schoolers
      • Middle and High Schoolers
    • Local History
      • Research Room
      • Community Archives
      • Online Exhibits
    • Support the Library
      • Donating Materials
    • Popular
      • Consumer Reports
      • Overdrive
    • EXPLORE MORE
  • Join Now
  • My Account
    • Login
    • Borrow, Renew, Return
    • Holds
    • About My Account
    • My eAccounts
  • Hours & Locations
    • All Hours & Locations
    • Holiday Closings
  • News
  • Contact Us

Access Restored to Library Catalog, Patron Accounts and eCollection

Published: September 24, 2020

As of 9:30 p.m., Wednesday, Sept. 23, access has been restored to the library catalog, patron accounts and the eCollection, including OverDrive and Libby.

If you have related questions about your account, or accessing the eCollection, please contact the Library by phone, live chat or text, so that we can help you in person.

We apologize for the inconvenience, and thank you for your patience while we worked to solve this issue.

 

September 24, 2020 by Web Editor Filed Under: News Tagged With: Alert CV

Reader Interactions

Comments

  1. Joyce Battle says

    September 25, 2020 at 7:17 AM

    I now have access to my account online, and checked-out materials are displayed as usual. However, titles on hold are not displayed; instead this error message appears:

    “JSON Encoding failed 5 – Malformed UTF-8 characters, possibly incorrectly encoded.”

    Is this an individual account problem, or a remaining system problem?

  2. L Ruparel says

    September 26, 2020 at 1:02 PM

    Same here. And I’m not aware that I lost access to my account before.

    • Web Editor says

      September 26, 2020 at 1:35 PM

      This appears to be a new but unrelated issue, having to do with titles in your account that contain diacritics. We’re working with our catalog vendor to fix it as quickly as possible.

  3. Jackie Borgel says

    September 28, 2020 at 3:31 PM

    I can’t access my account. Do I need to change my password?

    • Web Editor says

      September 28, 2020 at 4:09 PM

      Jackie, It’s not you, it’s us – the system is down again: https://library.arlingtonva.us/2020/09/28/alert-account-access-and-some-ecollection-services-unavailable-due-to-system-issue/
      Logging into patron accounts in the library catalog, OverDrive and the Libby app are all currently affected. We apologize for the inconvenience, and hope to have everything back as soon as possible.

Primary Sidebar

News

Black History Month: Come Celebrate With Us!

National Black History Month has its origins in … ... about Black History Month: Come Celebrate With Us!

Read More News

Operations Updates

HOLIDAY CLOSING: The Library Will be Closed Mon., Jan.16.

All Library locations will be closed Mon., Jan.16, … ... about HOLIDAY CLOSING: The Library Will be Closed Mon., Jan.16.

See More Service Updates

Center for Local History

Link to Autorailer blogpost.

Arlington’s Autorailer Experiment

1936-1939 Since the first trolley began running … ... about Arlington’s Autorailer Experiment

Read More Local History

Director’s Blog

Composite of eight book covers.

The Library Director’s 2022 Reading List.

"Every reader his or her book. Every book its … ... about The Library Director’s 2022 Reading List.

More Director's Blog

Recent Comments

  • Victoria Dale on Lustron Steel Homes in Arlington
  • Web Editor on OPERATIONS UPDATE: Regular Service Resumes Monday, Jan. 31
  • Gail Burnaford on OPERATIONS UPDATE: Regular Service Resumes Monday, Jan. 31

Footer

About Us

  • Mission & Vision
  • Center for Local History
  • News Room

Administration

  • Policies
  • Library Staff
  • Job Opportunities
  • Propose a Program

Support Your Library

  • Friends of the Library
  • Giving Opportunities
  • Donating Materials
  • Volunteer Opportunities

Our Mission

We champion the power of stories, information and ideas.

We create space for culture and connection.

We embrace inclusion and diverse points of view.

Facebook. Twitter. Instagram. YouTube. Flickr. Newsletter.

download appDownload the Library App

Arlington County | Terms & Conditions | Accessibility | Site Map
· Copyright © 2023 Arlington County Government ·