You can have 30 physical items on hold, and 10 eCollection items on hold.
Making lists in your account is a great way to keep track of more things you want to read or watch.
Why are returned items still on my account?
For staffing reasons, items may not get checked in for several days after they have been returned in a book drop. If over 7 days have passed since you returned your library items and they remain on your account, please use this form to tell us which items you returned, and we’ll update your account.
Why can’t I place a hold? Am I doing it wrong?
While the Library is closed and unable to fulfill holds, the ability to place holds on physical materials has been deactivated in the Library catalog. Holds can still be placed on eBooks and eAudiobooks. Holds services will be restored as soon as we are able to do so.
I have never had a library card. How do I get one?
Please apply for a library card online. Once you have successfully completed the online application process, you will be given a Library Card Number. Please make sure to write the number down for your records.
How can I find my library card number?
Find your library card number if you know your username and password:
- Option 1 – Download the Library App and add your account using your username and password. The App provides a digital Library card with your card number, which can be used to check items out.
- Option 2 – Log into your Library Account with your username and password, and your library card number is under Account Settings.
Find your library card number if you don’t know your username:
- Search your inbox for emails from sender “notices@library-arlingtonva.us.” These emails will show your card number.
If none of these options work, please contact us.
How can I reset my library card Password / PIN?
You can reset your password in the Library catalog.
If you do not get a password reset email within 5 minutes, please contact us during open hours.
I think my Library card is expired. How do I renew it?
There are two reason why your library card could be expired.
Did you apply for your library card online? If so, you received a temporary card number for your library account. Solution: Visit any open library location within 30 days with ID and proof of local address to verify your account. You will receive a plastic library card and new library card number at that time.
Have you had your Library card for over three years? As of July 1, 2024, Library cards are valid for a three-year period, and must be renewed in person at any open library location. Solution: Visit the library within 30 days with ID and proof of local address to verify your account. You may or may not be issued a new plastic library card and new library card number, depending on the age of your card.
If you have an issue with your account expiration please use this form to tell us about it.
I have a question about my library card or account
For assistance with account login and password issues, library card expiration, returned items, fines or other Library Account issues, please use this email form.
You can also call your favorite Library location during open hours.
I need help with digital magazines or newspapers
Please contact us using this form.
I am reporting an issue on the Library website
Use this email form to report issues with the website. If this is about a specific page, please include the URL.