For assistance with makerspace resources and classes submit questions by email to Ask The Shop. We’ll reply by email within three business days.
I got a new library card and need to transfer my eHolds
Before checking out or downloading digital Libby materials with your new or replacement library card, please follow these steps:
- Click on this link to submit a support ticket with Overdrive/Libby.
- Fill out the entire form with the requested information. Make sure to include both your old and new card numbers when asked for more details about your issue. In the “Issue Description” section, clearly indicate that you received a new card and need your account updated.
- OverDrive Tech Support will update your account and transfer any holds or checked-out items to your new card number.
If you have trouble contacting OverDrive support, you can use this form to get in touch with the library directly and we will assist you.
I would like to submit a Program or Partnership Proposal
Please use this form to submit a Program or Partnership Proposal
How do I report an issue with the Library App?
Use the聽Library App Feedback Form to share a question, problem or comment about the Library App.
How do I make a suggestion for the Library’s collection?
We welcome suggestions for new materials, and purchase items recommended by patrons whenever possible. Individual purchase decisions will be guided by the Library’s selection policy and availability of funds.
I have a question about donations.
The answers to most common questions about donations can be found on the Friends of the Arlington Public Library website. If you don’t find the information you are looking for, use the Ask-A-Librarian form to contact us.
Can I pause or freeze my holds?
You can freeze items on hold in your聽Library account聽and the聽Library App. A frozen hold will continue to move up in the queue and will not activate until thawed. If the hold reaches #1, it will remain there until you unfreeze it.
Holds can’t be frozen when items are聽Ready for Pickup聽in your account or are聽In Transit聽to fill your hold.
What kind of account notifications does the Library send?
The library sends email notices for Holds, Checkouts, Renewals, Due Date Reminders, Overdue items and Library Card Renewal from the notices@library-arlingtonva.us address. You can also opt in to receive some notices by text and via the Library App.
The Library sends regular email newsletters about library collections, services and programs from the no-reply@messages-arlingtonva.us address.
If you use apps from Library vendors such as OverDrive/Libby, you may also receive emails about your library materials and account status from those vendors.
I applied for a library card online. How soon can I use the Library?
As soon as you get your library card number, you can access eBooks/eAudiobooks, digital magazines, article databases and most online resources, and place holds on items in the library catalog.
Visit the library within 30 days with proof of identification and local address to verify your account. You will not be allowed to pick up holds or use self-check at the Library, or use LinkedIn Learning online, until your account has been verified.
What is my username?
Your username is set by default and will appear on hold slips and can also be used to log into your Library account and some eResources in place of your card number.
If you have never selected a username, the default username is your name: FirstMiddle.Last or First.Last.
To update your username, log into your Library Account with your library card number and password. Your username is under Account Settings > My Preferences.
Usernames must be between 6 and 25 characters (letters and number only, no special characters).